Privacy Policy

At BitFin, we take your privacy very seriously.

This policy has been updated to adhere to the new GDPR regulation that came into action on May 5, 2021. This new law is based on the principles of transparency and control, something in which BitFin. it feels very strongly. Your trust is important to us, so keeping your personal information safe and secure remains our top priority.

This website is provided by BitFin. When visiting this website and in the course of providing services to you, BitFin (“We”, “us” or “our”) may collect personal information about you (“personal data”) either (i) directly when requested to provide data (for example, name, email address and postal address) or when you send us an email, telephone or in any other way; or (ii) indirectly, e.g. through cookies and other technical means to monitor your use of the portal, such as access logs, your Internet protocol address or the creation of profiles to adapt the website to your preferences or to track your use of certain pages of the website, or of third parties that provide us with information about you.
“You” or “your”, in this privacy statement, means you as an individual, rather than any legal entity (such as your employer) that you may represent when requesting a service from us through this website.
We ask that you read this Privacy Policy carefully as it contains important information on what to expect when BitFin collects personal information about you and how we use your personal data.
  • Information We Collect About You
  • Why we collect your information
  • Who we share information with
  • Storage and transfers of personal information
  • How long we keep your personal information
  • Personal information covered by GDPR
  • Cookies and log files
  • Sharing
  • Links
  • Safety
  • Communication materials
  • Site and service updates
  • Correction / updating of personal information
  • Choice / Exclusion
  • Notification of changes
  • Updates to our Privacy Policy

Information We Collect About You

BitFin is the sole owner of the information collected on this site. We will not sell, share, or rent this information to third parties in ways other than those disclosed in this statement. This website does not collect personally identifiable information about you, except when you specifically and knowingly provide it. BitFin collects and processes your personal information.

This may include, among other things, information: provided during the account opening process or while using any of the applications on the BitFin website. (For example, your name, email address, phone number, date of birth, investment objectives, summary of operations) to determine if you are a professional or retail client, documents such as your photo ID and your address information , which is your full residential address, including proof; a color copy of a recent utility bill or bank statement, which is acquired as a result of transactions you carry out through BitFin systems or in connection with the services offered by BitFin (for example, if a deposit is made with a credit card, request that you provide us with a copy of your credit card showing only the last 4 digits, the full name on the card and the expiration to verify ownership of the funds / card); collected via Internet cookies (for more information on our use of cookies, see our Cookie Policy).

Why we collect your information:

As an authorized and regulated firm, we are required by law to perform due diligence and determine suitability by confirming your identity and address before opening your account. The reasons we collect your information are as follows:

  • To provide you with brokerage and other services available on our platforms, and / or to handle any requests or inquiries you may have;
  • To pursue legitimate interests, including to conduct, monitor and analyze our business or operations;
  • To carry out monitoring by us or by anyone else on our behalf using various methods, including: (i) the use of automated monitoring tools; or (ii) through random system monitoring, for example, systematically using electronic communication recording tools; (iii) specific monitoring of systems, for example, in relation to investigations, regulatory requests, subject access requests, litigation, arbitration or mediation; (iv) data tracking, aggregation, and analysis tools that pull data from multiple disparate data sources to establish linkages and / or detect behavior patterns, interactions, or preferences for analysis (including predictive analytics);
  • To comply with applicable laws or regulations in our jurisdiction;
  • For any other purpose for which your personal information was provided to us.
  • Customize user profiles with BitFin to foster better communication with our clients (for example, through web analytics and newsletter tracking).
With regard to marketing related communication, we will only provide such information to you after you have agreed and we will also provide you with the opportunity to opt out at any time if you do not wish to receive further marketing related communications from us. If you choose to opt out of marketing-related communications, we may not be able to provide you with certain features of our Services.
To comply with our legal obligations; Because the processing is necessary for the purposes of our legitimate interest or those of any third party recipient who receives your Personal Information, provided that such interests are not assumed by their own interests or fundamental rights.
Furthermore, the processing may be based on your consent when you have expressly given it to us.
Who we share information with:
We may share your personal information in the following circumstances:
We share your personal information among BitFin subsidiaries and related entities in a confidential manner as permitted by applicable law or when necessary for the purpose of providing products or services and for administrative, banking, custodial and other business purposes.
We can instruct service providers inside or outside BitFin at home or abroad, to process:
We may share your personal information with verified global databases and credit reference agencies so that we can conduct identity checks, money laundering, and fraud prevention, including financial institutions and regulatory bodies. In accordance with applicable law, we may share your personal information with law enforcement authorities, regulators or attorneys or other parties for the establishment, exercise or defense of a legal or equitable claim or for the purposes of a confidential alternative dispute resolution process;
Otherwise, we will only disclose your personal information when you direct us or give us permission to do so when permitted or required by law or applicable regulations, or any official or judicial request to do so, or as necessary to investigate actual fraudulent or suspected or criminal activities.

Storage and transfers of personal information:

This data is stored securely in the UK.
For personal information subject to the General Data Protection Regulation (EU) (“GDPR”), we may transfer your personal information outside of the UK as described above. This may include countries that do not provide the same level of protection as the laws of your home country (for example, the laws of the EEA or the United States). We will ensure that such international transfers are subject to appropriate or adequate safeguards if required by the GDPR or other relevant laws. You can email us at [email protected] at any time for more information on such security measures.

How long we keep your personal information:

Personal information is kept for as long as necessary to comply with legal, regulatory and business requirements. According to our internal policies, customer information must remain on file for a minimum period of 5 years. Retention periods may be extended if we are required to preserve your personal information in connection with litigation, investigations, and proceedings. Only after the minimum period is met, can personal information be deleted.

Personal information covered by GDPR:

With respect to EEA residents, you have a number of legal rights under the GDRP in relation to the Personal Information we hold about you. These rights include:
Obtain information about the processing of your personal information and access to the personal information we hold about you. Request that we update your personal information if it is inaccurate or incomplete;
Request that we erase your personal information in certain circumstances. Please note that there may be circumstances where you ask us to delete your personal information, but we have a legal right to keep it;
Object and request that we restrict the processing of your personal information in certain circumstances. Again, there may be circumstances where you object or ask us to restrict our processing of your personal information, but we have the legal right to refuse that request;
Withdraw your consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) to do so.
We will retain customer information both on paper and in our secure IT systems and will remain in line with our retention procedures. If you would like a copy of the information we hold about you, you can make a Data Subject Access Request under the Data Protection Act. Email us at [email protected]
If any of the Personal Information that you have provided to us changes, for example if you change your email address or if you wish to cancel any request that you have made to us, please contact Customer Service through our website. We will not be responsible for losses arising from any inaccurate, inauthentic, deficient or incomplete Personal Information that you provide to us.

Cookies and Log Files

BitFin and our third-party service providers may use cookies, log files, and similar technologies to support the operation of our digital offerings. A cookie is a piece of data stored on the user’s hard drive that contains information about the user. The use of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply ends. Although BitFin does not use cookies, some of our business partners use cookies on our site (for example, advertisers). However, we do not have access to or control over these cookies.
BitFin cookies are also used for security purposes and to personalize your experience, such as customizing your screen design. You can reject or delete cookies. Most browsers and mobile devices offer their own settings to manage cookies. If you reject a cookie or if you delete cookies from your device, you may experience some inconvenience when using our digital offers. For example, you may not be able to log in and access your account, or we may not be able to recognize you, your device, or your online preferences.
Both the BitFin service providers and the third-party service providers we contract with may use cookies and other technologies, such as web beacons, pixel tags, or mobile device identification, in online advertising, as described below. We use IP addresses to analyze trends, administer the site, track user movement, and collect broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify an individual person. We partner with another party to provide specific services. When the user subscribes to these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties may not use personally identifiable information except for the purpose of providing these services.


This website contains links to other sites. Please note that BitFin is not responsible for the privacy practices of those other sites. We encourage our users to be vigilant when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.


Privacy, security and service in BitFin’s online operations are as important as in the rest of our business. We use security barriers (firewalls), encryption techniques and authentication procedures, among other controls, to maintain the security of your online session and protect BitFin’s accounts and systems from unauthorized access.
When you interact with us using our websites, online services or mobile applications that are owned and controlled by BitFin (“our digital offerings”), BitFin manages the personal information in accordance with all practices.